Patient Guide

WELCOME STATEMENT

Dear Patient, Our physicians and support staff would like to take this opportunity to welcome you to your medical home. As your partners of health care, we look forward to serving you. We hope that together, we can build a relationship that will ensure you receive the highest quality care. In order to maximize your benefits, it is very important that you familiarize yourself with the different process in place as well as policies outlined in this section. Our courteous staff will be happy to answer any questions you may have. We are working to make health care safety a priority. You as the patient can play a role in making your care safe be becoming an active, involved informed member of your health care team.

MEDICATION RECONCILIATION

Please bring all of your medications to all your office visits, if not a complete list of all medications will be acceptable. The list should include all prescribed medications, over the counter medications when appropriate, doses and frequencies and any natural remedies or herbal products being taken.

INVOLVEMENT IN YOUR HEALTHCARE

Everyone has a role in making healthcare safe. Our physicians, Nurses and technicians are working to make your health care safety a priority. You, as a patient, can play a vital role in making your care safe by becoming an active, involved and informed member of your healthcare team. So SPEAK UP.

S : Speak up if you have any questions or concerns and if you don’t understand, ask again.
P : Pay attention to the care, treatment and medications you are receiving.
E : Educate yourself about your diagnosis and your treatment plan.
A : Ask a trusted family member or companion to be your advocate.
K : Know what medications you take and time you take them.
U : Use a healthcare facility that provides quality care.
P : Participate in all decisions about your treatment.

APPOINTMENTS

Office visits are meant to protect your health safety, to ensure the effectiveness of your treatments and to check for any side effects from your medications. Your specific wellness needs will determine the frequency of your office visits. Once you and your doctor determine your wellness needs, all medications will be prescribed according to the next scheduled office visit. Frequency of Office visits:

•   Wellness / annual visit
•   Frequency of visits may vary depending on medical necessity

SELF MANAGEMENT OF DIABETES AND HYPERTENSION

We ask all patients with diabetes and or hypertension to record blood sugars and blood pressures at home as instructed by their physician, and to bring in the logs for review at each clinic visit. This will help in the management of these conditions.

Patient Portal

Patients are encouraged to contact the clinic by electronic communication through our patient Web portal with any questions or concerns. Messages or appointment requests sent to the staff will receive a response within the same day. While the goal is to return call on the same day, there needs to be adequate time for the doctor to review the chart. Electronic communication received after 3:30 p.m. will be returned the following day.

Electronic communication is handle in the same manner as telephone calls in that the request is initially is screened by a staff member and then is tasked to the appropriate recipient.

Download Forms

To make your first experience with Helotes Medical Clinic a pleasant one, please download and complete the following forms (if applicable) by the time of your first visit. This will assist our staff in making sure we have all the necessary information in time for your appointment.

New Patients:

Please complete the following forms and present them to our staff when you arrive or you may fax them to our office at (210) 695-9044.

New Patient Packet (.pdf)
Notice of Privacy Practices (.pdf)
Patient Authorization for Release of Protected Health Info (.pdf)